1.  Scope of This Policy

DEDAVO LLC provides travel-related planning, itinerary preparation, booking coordination, and related services. These Services are generally intangible and may involve reservations or

commitments made with independent travel suppliers.

Accordingly, a traditional physical-product return process does not ordinarily apply to

completed travel services, confirmed reservations, itinerary preparation, or services already performed.

This Return Policy should be read together with our Terms and Conditions, Cancellation Policy, Refund Policy, and the applicable booking confirmation.

2.  No Physical Return of Travel Services

Because travel services are not ordinarily physical goods capable of being returned, customers cannot return a completed itinerary, completed planning service, used reservation, or travel experience in the same manner as a physical product.

Requests to cancel or discontinue an uncompleted service will instead be assessed under the applicable cancellation and refund terms.

Nothing in this Policy excludes any mandatory legal right that applies to the relevant transaction.

3.  Requests to Cancel or Amend a Booking

Customers wishing to cancel or amend a booking must submit a written request through the official contact channel specified in their booking confirmation.

The request should include:

  • Customer
  • Booking reference
  • Relevant travel
  • Services to be cancelled or
  • Reason for the request, where

Cancellation or amendment requests are subject to the applicable cancellation schedule, supplier restrictions, and mandatory law.

A request to change a booking is not automatically a cancellation, and a new reservation may require additional payment.

4.  Errors and Discrepancies

If a customer believes that an itinerary, booking confirmation, or service description materially differs from the agreed written booking, the customer should notify DEDAVO LLC promptly and provide supporting documentation.

We will review the matter and, where appropriate, seek to correct an error, coordinate a reasonable remedy, or provide another resolution consistent with the applicable agreement and law.

This provision does not guarantee a particular remedy in every circumstance and does not limit any statutory rights.

5.  Supplier-Specific Restrictions

Certain reservations may be non-refundable, non-transferable, or subject to special amendment conditions imposed by the relevant supplier.

Such restrictions should be disclosed before the customer confirms the applicable booking. Where a supplier’s terms govern a particular service, the customer may also need to submit a separate cancellation or amendment request directly to that supplier.

6.  Relationship to Refunds

Any request for money to be returned must be assessed under the Refund Policy and the applicable booking terms.

A cancellation does not, by itself, establish an entitlement to a full refund. Equally, this Return Policy does not eliminate a refund entitlement required by the booking contract or applicable law.

7.  Contact Information

For return-related, cancellation, or amendment inquiries, please contact:

DEDAVO LLC

Website: https://dedavollc.com/ Email: info@dedavollc.com

Contact: (302) 237-5111