CANCELLATION AND REFUND POLICY
1. Purpose
This Cancellation and Refund Policy establishes the procedures and general conditions
governing cancellation requests, cancellation charges, payment returns, and related booking adjustments for services provided by DEDAVO LLC.
This Policy applies to bookings made directly with DEDAVO LLC unless the applicable written booking confirmation expressly specifies different terms. Mandatory consumer rights and applicable law shall prevail over any inconsistent provision.
2. Payment Policy
- Initial Deposit
Upon booking confirmation, a deposit of 25% to 50% of the total program cost is generally required, as specified in the applicable quotation or booking confirmation.
Bookings involving hotels, cruises, flights, peak-season travel, or substantial advance supplier commitments may require a deposit of 50% or more.
Bookings made shortly before the scheduled arrival date may require full payment in advance. The required deposit will be communicated to the customer before the booking is confirmed.
- Remaining Balance
Unless the booking confirmation states otherwise, the remaining balance is due 15 to 30 days before the scheduled arrival date.
Where a booking is made within that payment period, full payment may be required immediately.
- Failure to Pay
If the customer fails to pay an amount when due, DEDAVO LLC may issue a payment reminder and, where permitted under the applicable booking terms, suspend or cancel the relevant
arrangements.
Any resulting cancellation charge must be assessed in accordance with the disclosed cancellation terms, applicable supplier conditions, and applicable law.
3. Customer Cancellation Policy
- Submission of Cancellation Requests
All cancellation requests must be submitted in writing to the official email address or other cancellation channel identified in the booking confirmation.
The request must include sufficient information to identify the booking. DEDAVO LLC may request reasonable verification before processing the request.
The applicable cancellation period will be calculated by reference to the date the written request is received through the designated channel, subject to applicable law.
- Cancellation Fee Schedule
Unless different terms have been expressly disclosed and accepted in the applicable booking confirmation, the following schedule applies:
Cancellation notice before arrival Cancellation fee
61 days or more 15% of total program cost
60–31 days 35% of total program cost
30–15 days 50% of total program cost
14–7 days 75% of total program cost
Fewer than 7 days 100% of total program cost
No-show 100% of total program cost
The cancellation fee is calculated against the total program cost, subject to the applicable booking terms and law.
For purposes of this Policy, a “no-show” generally means that a customer fails to arrive for a confirmed service or departure without giving effective prior notice, subject to any applicable supplier-specific definition.
- Supplier Charges and Non-Refundable Components
Certain travel components may be subject to separate cancellation restrictions or non-refundable supplier charges, including airline tickets, cruise reservations, hotel deposits, permits, event tickets, and other advance commitments.
Where such charges differ from the standard schedule, the relevant terms and material charges should be disclosed to the customer before booking confirmation.
The customer will not be charged twice for the same loss. Any amount retained or charged must be consistent with the applicable agreement and law, including any requirement that a cancellation charge be reasonable or proportionate.
- Cancellation of Part of an Itinerary
Where a customer cancels only part of an itinerary, the refund or cancellation charge will be calculated with reference to the affected services, the agreed booking terms, and the applicable supplier restrictions.
Cancellation of one component may affect the availability or pricing of other components. Any material resulting change will be communicated to the customer.
4. Refund Eligibility
A refund may be available where:
- A refund is required under applicable
- The relevant booking terms expressly provide for a
- A supplier authorizes a refund for a cancelled
- DEDAVO LLC determines that a refund or other adjustment is appropriate under the applicable agreement.
- A payment has been collected in error or an amount is otherwise legally
Refund eligibility will be determined by reviewing the confirmed booking, payment records, cancellation date, supplier conditions, and any applicable legal requirements.
5. Non-Refundable Amounts
To the extent permitted by law and properly disclosed before booking, the following may be non-refundable:
- Applicable cancellation fees under the agreed
- Supplier charges that are validly non-
- Completed planning or other services already performed, where the applicable agreement and law permit the charge to be retained.
- Third-party processing or administrative charges that are lawfully chargeable and were properly disclosed.
- Other expressly identified non-refundable components accepted by the
A statement that an amount is “non-refundable” does not override a statutory right to a refund or make an otherwise unlawful charge enforceable.
6. Supplier Cancellation or Service Disruption
If a hotel, airline, cruise operator, tour provider, or another supplier cancels or materially changes a service, DEDAVO LLC will communicate relevant information and assist with available options within the scope of its Services.
Any supplier-funded refund, credit, or compensation will be subject to the supplier’s conditions and applicable law.
Where DEDAVO LLC is legally responsible for providing a refund, it will not avoid that responsibility merely because a third-party supplier has not yet reimbursed the Company.
7. Force Majeure and Exceptional Circumstances
Events such as natural disasters, severe weather, war, public emergencies, government restrictions, transportation shutdowns, or other circumstances beyond reasonable control may affect travel arrangements.
In such circumstances, DEDAVO LLC will assess available alternatives, supplier policies, and applicable legal obligations.
The occurrence of a force majeure event does not automatically determine whether a refund is due. Refunds, credits, rescheduling, or other remedies will be determined under the relevant
agreement, supplier terms, and mandatory law.
8. Refund Request Procedure
Customers requesting a refund should submit a written request containing:
- Full name and booking
- Relevant invoice or transaction
- Description of the service
- Date and reason for cancellation or refund
- Supporting documents reasonably necessary to assess the
DEDAVO LLC may request additional information where reasonably necessary to verify the transaction or prevent fraud.
9. Refund Processing Time
Once a refund has been approved, DEDAVO LLC will initiate processing within a reasonable
period and within any period required by applicable law or the applicable booking agreement.
Where practicable, refunds will be returned through the original payment method. Processing times may vary depending on the payment provider, bank, currency, and transaction method.
Where a refund depends on a third-party supplier, the expected processing time may depend on that supplier. DEDAVO LLC will communicate material delays where reasonably practicable.
10. Currency and Payment Processing
Refunds will ordinarily be issued in accordance with the original transaction and the payment method used, subject to the payment provider’s procedures and applicable law.
Currency conversion differences, bank fees, and third-party processing charges may affect the amount received. Any deduction from a refund must be lawful, properly disclosed where required, and consistent with the applicable booking terms.
11. Chargebacks and Payment Disputes
Customers are encouraged to contact DEDAVO LLC promptly if they believe a payment was incorrect or a refund has not been processed as required.
Nothing in this Policy restricts a customer’s lawful right to dispute a transaction through their financial institution, payment provider, or appropriate regulatory authority.
DEDAVO LLC reserves the right to provide relevant booking records, invoices, correspondence, and transaction documentation in response to a legitimate payment dispute.
12. No Waiver of Statutory Rights
Nothing in this Policy is intended to exclude, restrict, or waive a consumer right that cannot lawfully be excluded, restricted, or waived.
Where a provision of this Policy conflicts with mandatory law, the applicable legal requirement shall prevail to the extent of the conflict.
13. Policy Amendments
DEDAVO LLC may update this Policy to reflect changes in its Services, booking arrangements, or applicable legal requirements. The revised version will be published on the Website with an updated revision date.
The terms applicable to an existing confirmed booking will be determined by the booking
agreement and applicable law; subsequent website changes will not automatically override previously agreed terms.
14. Contact Information
For cancellation and refund requests, please contact:
DEDAVO LLC
Website: https://dedavollc.com/ Email: info@dedavollc.com
Contact: (302) 237-5111